Customer Service


Account

How do I change my login information?

You can update your account information at any time. To view or change your existing account information you will first need to sign into your account. Click the Sign In button at the upper right-hand corner of the website. After logging in click on the person icon in the upper right-hand corner and click on Account Information. Then you can enter the information you wish to change. Please be sure to click "Save" once you are finished. You can also call us at 888-430-9672 and we can change your account information for you.

What if I forget my password?

No problem. Just click the Forgot Password Link and then enter your e-mail address.


Product

I saw an item on the website, and now it has disappeared. Why?

Our quantities are limited and may sell out fast. If there is an item that you are interested in, but it’s no longer on the site or not available in your size, contact Maggy London Customer Service at customerservice@maggylondon.com or call 1-(888)-430-9672.

Do you carry a specific style/print/size?

Click on the search box and enter the criteria you wish to find on MaggyLondon.com. You can search by style name, size, color, and item type. Once entered, you will be taken to a page with a list of all items on our site that match your search criteria.

Do your styles run true to size?

All of Maggy London's styles run true to size. If you are unsure about sizing please check your measurements against our Size Guide or read customer reviews on the description page. Our Customer Service Associates are very familiar with our product and are happy to answer any fit questions you may have. Please reach out to them at customerservice@maggylondon.com or call 1-(888)-430-9672.


Payment

MaggyLondon.com accepts the following forms of credit card payment: Visa, MasterCard, American Express, and Discover. Your credit card will be charged the day the merchandise is shipped. In addition, you can also pay through PayPal. Any charges you see prior to shipping is just an authorization hold and will turn into a charge only when your order ships.

Saving Payment Details

Saving your payment details it will make your checkout process easier! Once your payment details are entered just check the box to save your payment information. Your details will then be stored in your secure account and you will not have to re-enter them again.

Do you charge sales tax on any item?

Sales tax will be added for taxable items in deliveries to the following states: California, Illinois, New York, Georgia, Massachusetts, New Jersey, and Texas. The tax rate applied to your order will be the combined state and local rate for the address where your order is shipped. Shipments to any other states will not be charged tax.

How do I use a Paypal payment option on MaggyLondon.com?

Existing PayPal users who would like to use PayPal payment method when placing an order can click on the "Checkout with PayPal" button when checking out. New PayPal users who would like to use PayPal as a payment method will be redirected to the PayPal website to sign up for an account and will be presented with the "Checkout with PayPal" option when they get back to the MaggyLondon.com website.

When are funds transferred out of my PayPal account for my Maggy London order?

PayPal withdraws money from your PayPal account immediately after checkout. If the balance is lower than the total payment, PayPal offers credit products or the option to pay from your bank account or a credit card. Customers who do not have a PayPal account at this point will need to use a valid credit card to complete the payment. For detailed information, customers can contact PayPal customer service by calling 888-221-1161.


Shipping Info

SHIPPING METHOD

SHIPPING CHARGEORDER PLACEDORDERDELIVERY
FREE STANDARD SHIPPING Free for all U.S. orders 12:00 PM EST 5-8 DAYS
2-5 DAY SHIPPING $5.99 12:00 PM EST 2-5 DAYS 
2-DAY EXPRESS Rate is calculated based on shipping location and weight of order 12:00 PM EST 2 BUSINESS DAYS 
MON-FRI DELIVERY
STANDARD OVERNIGHT Rate is calculated based on shipping location and weight of order 12:00 PM EST 1 BUSINESS DAY 
MON-FRI DELIVERY

*Delivery schedules are estimated. Actual delivery times may vary depending on shipping locations. When estimating package delivery time, please allow time for credit approval, address verification and order processing.

Where is my order shipped from?

We've recently partnered with Amazon Shipping and Fulfillment in order to provide a more seamless shipment and delivery process for our customers.

Amazon has fulfillment centers all over the country, their system will ship your order from a nearby fulfillment center so shipping is faster and easier to track! All of the products you purchase are still coming from our company, just with a little shipping help from our new partners at Amazon. 

What are the benefits of Amazon Shipping and Fulfillment?

Amazon Shipping and Fulfillment helps us to provide faster, cheaper shipping service with easier tracking methods. For any questions regarding our new partnership with Amazon Shipping and Fulfillment you can contact our customer service team at 888-430-9672 or customerservice@maggylondon.com

What are your shipping options and rates?

Shipping rates are calculated according to the type of shipping you choose. Each address you instruct us to ship to is considered a separate order and is subject to applicable shipping charges. 

All orders qualify for FREE STANDARD SHIPPING
2-5 DAY SHIPPING
2-Day Express (2 business days, Mon - Fri): Rate based on Weight and Ship Location
Standard Overnight Shipping (1 business day, Mon - Fri): Rate based on Weight and Ship Location

Want it for the weekend? Use the following guidelines: 

Standard Overnight Shipping: please order by Thursday at Noon Eastern Standard Time 
2-Day Express: please order by Wednesday at Noon Eastern Standard Time 
Please note, all orders totaling over $1,000 in value will require a signature upon delivery. 
Free Shipping and Returns on all U.S. orders.

When will my order be shipped?

Pending order verification, shipping method, and credit approval, orders will ship in 2-3 business days of the order date. Amazon Fulfillment Centers are located throughout the country and work to get your order shipped as quickly as possible.

Do you ship to addresses outside the United States?

Yes. MaggyLondon.com has partnered with a third party to service MaggyLondon.com’s international customers.

Can I ship to an address other than my own?

Yes! When prompted for the billing address, fill out the address associated with the credit card used to make your purchase, then fill out shipping information to the address you wish to send your order to.

What should I do if there is a shipping error?

If you notice any discrepancies with your shipping address please contact our customer service team as soon as possible so we can cancel your order and enter a new order with the correct shipping information. We strongly recommend reviewing your shipping details prior to entering your order as well as reviewing your order confirmation email to ensure all information is accurate before your order ships.


If you received an incorrect item or size please reach out by phone or email at customerservice@maggylondon.com before returning your order.

Do youshiptoPOboxes or Military APO/FPO addresses?

Yes, we currently ship to PO Boxes using the free standard shipping or our 2-5 day delivery services as well as Military APO/FPO addresses using the free standard shipping.


International Shipping

Can my order be delivered internationally?

We do! Through our partnership with Borderfree, we are pleased to provide an enhanced international shopping experience for customers in more than 100 countries and territories, with support for many more coming soon. As an international shopper, you now get the benefit of seeing product prices in your local currency, guaranteed order totals at checkout and no hidden fees, cost-effective international shipping, and much more. For a list of available shipping countries and shopping currencies, please visit our international landing page.

What is Borderfree?

Borderfree is a groundbreaking global ecommerce solution that allows us to present our international shoppers with product prices in the currency of their choice, aggressive international shipping costs, and the lowest possible guaranteed order total. The Borderfree solution allows us to serve the best possible shopping experience to our international customers, so you can always buy from us with certainty.

How do I place an international order?

Placing international orders just got easier! To shop in your local currency just scroll to the bottom of our website to locate our country/currency selector (bottom right). Select your country or the currency you’d like to shop in and that’s it! If you have any questions you can contact our customer service team by email at customerservice@maggylondon.com or call 888-430-9672 from Monday - Friday 9:30 a.m. - 5 p.m. EST.

How will I know how much my order will cost?

Just add items to your basket and click select to check out. Borderfree calculates and displays the order total in your preferred currency, including all shipping costs from our warehouse(s) in the United States to your selected international destination, as well as any applicable duties and taxes imposed by Customs and revenue authorities in the destination country.

Are there any additional costs that will be due upon receipt of my order?

As long as you select to prepay duties and taxes, the order total presented at checkout is the exact amount you’ll be billed by Borderfree, and there will be no additional costs due upon delivery.

What currencies does Borderfree support?

Currently, Borderfree supports billing in more than 60 currencies, with more being added on an ongoing basis. Click here to view and select from a list of our supported currencies. Once you confirm your preferences, you will be able to see products priced in your selected currency.

What payment options does Borderfree support?

Currently, Borderfree supports Visa, MasterCard, PayPal, American Express, JCB, and China UnionPay, with additional payment options coming soon.

When am I billed?

Your credit card will be billed by Borderfree when your international order is shipped.

What will my credit card statement say?

Your credit card will be billed by Borderfree and your credit card statement will read “BF*MERCHANT” where “BF” denotes the Borderfree network.

How much does international shipping cost?

International shipping is calculated based on a number of factors including the desired shipping speed, the number of items you are purchasing, the weight of the items, and the destination country. International shipping will be calculated and guaranteed during the Borderfree international checkout based on the items you are purchasing and your shipping destination.

How much duty and taxes are charged on international orders?

Duties (or Customs tariffs) are set by the destination country Customs authorities and determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that Borderfree supports. International taxes (such as Value Added Tax, or VAT) are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order within the Borderfree international checkout.

What are my international shipping options?

The following is a summary of delivery promises for our international orders. You will be quoted a specific delivery promise at the time of checkout that is based on your selected destination country and the shipping methods available for the items in your shopping cart.

Destination - Delivery Promise

Canada

1-12 business days

United Kingdom

2-6 business days

Australia and New Zealand

3-7 business day

Europe

2-8 business days

How can I track my international order?

You can track the progress of your international package(s) here.

Do you accept international returns?

We do! If you want to send something back just make a handwritten note on your packing slip indicating what item(s) you’re sending back and the reason for the return. Be sure to include the packing slip with your return items so we can properly credit your account. For further information please contact our customer service team by email at customerservice@maggylondon.com or call 888-430-9672 from Monday - Friday 9:30 a.m. - 5 p.m. EST.  

*Shipping charges are paid by the customer and are non-refundable.*


Tracking

How do I track my order?

Once your order has shipped, you will receive a shipping confirmation email with your tracking number. This information will update you with the status of your shipment, you can even sign up for email/text alerts by clicking Track My Package in your shipping confirmation email.

Mytracking information isn't updating, what do I do?

No problem! Just contact our customer service team at 888-430-9672 or customerservice@maggylondon.com and we will provide you with an update on your tracking information.

Fitting Room

What is the fitting room?

We never want you to keep a dress that doesn't make you 100% happy. The Fitting Room gives you free shipping, free returns and free unlimited exchanges on every purchase for all customers shipping within the U.S. Think of it as your at-home fitting room. Purchase what you love, try on your new arrivals and send back anything that doesn't work! This is available to all US orders, this is not a subscription service, all you need to do is select the free shipping option at checkout.

Is this a subscription service?

This is not a subscription service, it is available to all U.S. customers as long as you select the free shipping method during checkout.

How do I get the Fitting Room offer?

When selecting your shipping method at checkout just be sure to select the free standard shipping! If you need to make a return the instructions to get your free return label are listed on your packing slip.

Exchanges

Need to send something back?

No problem, we offer free exchanges on all US orders! At this time we only offer exchanges for the same item in different sizes. If you would like to send something back for a different dress you can return your item for a refund and purchase a new style.

Exchanging Your Order?

We want to make your exchange experience easy. To ensure proper handling of your return, please do the following:

  1. Click on the return link located at the bottom of our website

  2. Enter your order number and billing zip code

  3. Select the item you want to exchange

  4. When the list of return reasons pop up you must select the exchange option at the top of the list **items returned that did not select exchange will receive a refund.

  5. In the additional comments section, you must type in the size you’d like us to send you **if not size is listed we will not be able to process your exchange.

  6. Click submit after reviewing all the information and print your return shipping label and packing slip on the confirmation page

You will also receive a confirmation email containing a copy of your shipping label and packing slip as well as a link to track your return.

*MaggyLondon.com Returns cannot be made at department and specialty store locations.

What will it cost me to make an exchange?

Nothing! All exchanges are even exchanges and free when you use our return shipping label.

When will I receive my exchange?

We want you to receive your exchange or refund ASAP! You can expect your exchange to process within approximately 5 business days of us receiving your merchandise. Once your exchange has been processed you will receive a new order confirmation via email. Please note during the holiday season processing times may take longer.

I gave a gift to someone; can they exchange it for something else?

Yes, customers can exchange gifted items by following the instructions above. Maggy London only offers exchanges for the same style in a different size.


Returns

Return Policy

  1. Merchandise may be returned for a full refund within 30 days from the date of delivery.

  2. All shipping costs are non-refundable

  3. Merchandise must be unworn and in its original condition with tags attached.

  4. Merchandise returned beyond 30 days and within 90 days will receive a refund in the form of online store credit.

  5. Maggy London only accepts returns for items purchased from our website.

  6. We do not accept returns or exchanges for items returned more than 90 days from the date of delivery.

  7. We accept returns or exchanges on international orders, return shipping costs are paid for by the customer and are non-refundable.

How to make a return?

  1. Click on the return link located at the bottom of our website
  2. Enter your order number and billing zip code
  3. Select the item you want to return
  4. Then select the reason for return (additional comments are optional unless you’re processing an exchange)
  5. Click submit after reviewing all the information and print your return shipping label and packing slip on the confirmation page
You will also receive a confirmation email containing a copy of your shipping label and packing slip as well as a link to track your return.

Lost your shipping label?

No problem! Just go to your return confirmation email and reprint the attachment that contains your shipping label and packing slip. You can also contact our customer service team for help at 888-430-9672 or customerservice@maggylondon.com.

I gave a gift to someone; can they return it?

Definitely! If you send a gift to someone they can return it for a refund in the form of online store credit and purchase something else. They can also choose to refund the original method of payment used by the person who placed the gift order. Online store credit is only redeemable at Maggy London. Their preference must be advised on the packing slip included in their return.

I have damaged merchandise, can I return it?

In the unlikely event that you receive defective merchandise from MaggyLondon.com, we will gladly replace or take back that item for a full refund at our expense. Please be sure to contact customer service at 888-430-9672 or customerservice@maggylondon.com before sending back any damaged or defective items so they can authorize the return. However, if the item has been worn and damaged, we will be unable to accept the item for a return.

What will it cost me to make a return?

Please note: all returns are free of charge when you use our return shipping label included in your order.


Refunds

How long does it take to get my refund?

We want you to receive your refund ASAP! You can expect your refund to be processed approximately 5 business days of us receiving your merchandise. Your banking institution may require additional time to process and post this transaction to your account once they have received the refund information from Maggy London. Please allow 1-2 billing cycles from the day you return your package for your account to be credited.

**Please note that processing times may take longer during the holiday season.

Online Store Credit

Online Credit is only redeemable at maggylondon.com. Online Credit may not be used at Department Stores or any other locations that sell Maggy London merchandise. Returns are accepted by mail, please note: shipping and handling charges are non-refundable.

We’re sorry, but we cannot provide a refund or Online Credit on items returned more than 90 days after the delivery date. Upon receipt of returned goods, Maggy London reserves the right to deny credit if the merchandise does not meet return policy requirements. We do not accept returns from purchases made at department or specialty stores.

Email List

How do I join the Maggy London mailing list to hear about new products and promotions?

Join our email list by entering your email address in the "SIGN UP FOR MAGGY LONDON UPDATES" box on the lower right corner of any page on the website, then click "SIGN UP". You will automatically have access to all of our email updates covering information about our products and services!

How do I unsubscribe from the Maggy London email list?

If you ever wish to unsubscribe from promotional emails, find a recent email from MaggyLondon.com and click the unsubscribe link at the bottom of any email which will prevent you from receiving promotional emails in the future.

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